Client Development Manager

Overview

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the LVMH Group, a global leader in luxury goods. The brand is renowned for its exquisite craftsmanship and timeless elegance, offering a prestigious work environment that fosters creativity and excellence.

Role & Responsibilities

• Develop and implement client development strategies to enhance client acquisition and retention.
• Collaborate with global and regional teams to drive a high-performance clienteling culture.
• Utilize CRM insights to support commercial actions and enhance retail team capabilities.
• Set and monitor clienteling goals and KPIs, ensuring alignment with market activities.
• Identify high-potential clients and maximize opportunities for special events.
• Leverage multi-channel communications to increase store traffic.
• Ensure compliance with Korea's data privacy laws and manage customer data capture.
• Partner with various teams to manage client correspondence and communication.

Qualifications

• 10+ years of experience in client engagement, CRM, or clienteling within luxury retail or hospitality.
• Proven ability to conduct high-level customer analysis and data interpretation.
• Strong communication skills with management and retail staff.
• Demonstrated leadership and collaborative skills in a team environment.
• Agility and entrepreneurial spirit to find innovative solutions.
• Fluency in English and Korean, both written and verbal.

Skills

Experience

A minimum of 10 years in client engagement, CRM, or clienteling within luxury retail or hospitality is required.

Benefits

The position offers a dynamic work environment with opportunities for professional growth and development within a prestigious luxury brand.

Culture

Tiffany & Co. promotes a culture of excellence and innovation, encouraging employees to engage creatively with clients and colleagues. The brand values diversity and inclusivity, fostering a collaborative and supportive workplace.