Client Development Manager
Join Tiffany & Co. in New York as a Client Development Manager, leading client engagement strategies across the Northeast region. Enhance brand loyalty and drive sales growth in a dynamic luxury environment.
Overview
Tiffany & Co., a renowned name in luxury jewelry, operates under the esteemed LVMH conglomerate, known for its unparalleled commitment to quality and innovation. As a leader in the luxury market, Tiffany & Co. offers a dynamic and enriching work environment, fostering growth and excellence among its employees.
Role & Responsibilities
- Champion and implement the Client Development Roadmap across regional stores.
- Establish a culture prioritizing client engagement and long-term relationship building.
- Utilize regional data to develop client strategies that align with North America brand objectives.
- Collaborate with store leadership to create and execute client development action plans.
- Provide continuous support through regular store visits and communication.
- Conduct follow-up meetings to assess and enhance clienteling practices.
- Identify opportunities for improvement in clienteling and performance.
- Collaborate with headquarters on new Client Development initiatives.
- Support teams in the effective use of clienteling tools.
- Share insights and best practices with the North American Retail Excellence team.
Qualifications
- Over 5 years of experience in luxury retail, client development, or hospitality.
- Proven track record in sales and clienteling within an omnichannel luxury environment.
- Strong analytical skills with experience in data-driven decision making.
- Deep understanding of regional client behaviors and market dynamics.
- Excellent communication and interpersonal skills.
- Leadership qualities with the ability to inspire and guide teams.
- Flexibility to work varied shifts, including weekends and holidays.
- Preferred: A college or university degree.
Skills
Experience
A minimum of 5 years in luxury retail, client development, hospitality, or client experience leadership.
Education
Preferred: A college or university degree.
Benefits
Comprehensive benefits package including health, dental, and vision insurance, retirement plans, and employee discounts.
Culture
Tiffany & Co. fosters a culture of excellence, innovation, and inclusivity, encouraging employees to thrive in a collaborative and supportive environment. As part of the LVMH family, the company values creativity, craftsmanship, and a commitment to sustainability.