Client Advisor

Overview

Tiffany & Co. is an iconic luxury jewellery house renowned for its craftsmanship, timeless design and exceptional client service. As a member of the LVMH group, the brand combines its independent creative heritage with the resources of a global luxury conglomerate, offering a workplace that values product knowledge, elevated service standards and professional development.

Role & Responsibilities

• Deliver outstanding retail performance to achieve sales targets and service KPIs through consultative client engagement.
• Maintain operational excellence by ensuring adherence to store procedures, product presentation standards and accurate inventory control.
• Act as a brand ambassador, upholding Tiffany’s standards of appearance, hospitality and luxury guest experience at all times.
• Collaborate proactively with colleagues to foster a trusting, professional team environment and complete required trainings.
• Develop and nurture client relationships to build loyalty, drive repeat business and participate in store events and clienteling activities.
• Receive and respond to client inquiries and complaints, escalating when necessary to preserve the customer experience.

Qualifications

• Minimum three years’ experience in retail or client-facing roles, ideally within luxury retail, hospitality or high-end service environments.
• Proven track record of achieving sales results and developing customer relationships.
• Excellent verbal communication skills and polished personal presentation.
• High level of responsibility, organisational ability and capacity to prioritise in a fast-paced environment.
• Ability to serve a diverse client base and adapt to changing commercial priorities.
• Familiarity with POS systems and professional email communication workflows.
• Business-level proficiency in German and English.

Skills

Experience

Minimum 3 years of retail or client-facing experience, with preference for candidates with demonstrated success in luxury goods, hospitality or high-end service environments.

Education

High-school diploma or equivalent; vocational training or certifications in retail, hospitality or a related field preferred.

Culture

Tiffany & Co. fosters a culture defined by craftsmanship, refinement and client-centric service. Employees are expected to embody the brand’s elegant aesthetic, participate in continual learning and collaborate within a professional, supportive team backed by the wider LVMH network.