Client Advisor
Join Tiffany & Co. in Troy, MI as a Client Advisor. Deliver exceptional client experiences and embody the brand's luxury ethos. Apply now for this exciting opportunity.
Overview
Tiffany & Co., a distinguished member of the LVMH Group, is synonymous with luxury, elegance, and an unwavering commitment to exquisite craftsmanship. As a leader in the global luxury market, Tiffany & Co. offers a dynamic work environment where employees are encouraged to embody the brand's core values of optimism, love, inclusivity, and creativity. The company is dedicated to fostering a culture that recognizes and rewards excellence, ensuring that the Tiffany Experience is delivered to every client.
Role & Responsibilities
- Embody the Tiffany brand in each client interaction, delivering extraordinary experiences.
- Act as a brand ambassador, conveying passion for Tiffany in every conversation.
- Develop and nurture client relationships to exceed commercial targets.
- Foster a clienteling culture and encourage entrepreneurial spirit to grow outreach business.
- Deepen client relationships to drive lifetime loyalty and spend.
- Achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data and cultivate both new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Identify innovative ways to grow business through elevated client experiences.
- Drive business through key product pillars and convert clients through curiosity and discovery.
- Elevate in-store experience by delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony.
- Embrace client feedback to enhance in-store experiences.
- Optimize hospitality and store amenities to create unique experiences.
- Connect with clients' wardrobes to provide styling advice.
Qualifications
- Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.
- Proven track record in achieving commercial results.
- Flexibility to work non-traditional hours, including nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States.
Skills
Experience
Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience such as hospitality.
Education
A college/university degree is preferred.
Benefits
Tiffany & Co. offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.
Culture
Tiffany & Co. prides itself on a culture that values creativity, inclusivity, and excellence. Employees are encouraged to innovate and contribute to a dynamic and supportive work environment, where the brand's heritage and commitment to sustainability are celebrated.