Client Advisor

Overview

Tiffany & Co., a distinguished name in luxury jewelry and a part of the LVMH Group, offers an exceptional work environment where employees are encouraged to excel in delivering unparalleled client experiences. As a leader in the luxury sector, Tiffany & Co. is committed to maintaining its legacy of elegance and innovation, providing a platform for professionals to thrive in a dynamic and prestigious setting.

Role & Responsibilities

• Achieve and exceed sales targets.
• Deliver an elevated, positive, and high-energy client experience aligned with Tiffany's core brand values across phone, email, and live messaging channels.
• Consistently provide luxury experiences to resolve client matters effectively and empathetically.
• Escalate issues with urgency to ensure prompt and client-centric resolution.
• Initiate proactive and relevant product recommendations for clients.
• Demonstrate and share brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Build personal connections with clients and collect relevant information to support long-term relationship building.
• Ensure compliance with all company policies and processes.
• Communicate with passion and authenticity using elevated verbal and written language.

Qualifications

• Sales experience
• Client-first mindset
• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience with multiple software platforms
• Ability to multitask across phone, email, and live message platforms
• Flexibility to work a varied 5-day in-person schedule, including days, evenings, nights, weekends, and holidays
• Authorization to work in the United States on site

Skills

Experience

Minimum of 3 years of experience in a sales role, preferably within a contact center or retail environment.

Benefits

Competitive compensation package with commission eligibility, opportunities for career advancement, and a dynamic work environment.

Culture

Tiffany & Co. fosters a culture of excellence and innovation, where employees are valued for their contributions and encouraged to grow professionally. The company prides itself on its commitment to diversity, inclusion, and sustainability, creating a supportive and inspiring workplace.