Client Advisor
Join Tiffany & Co. in New York as a Client Advisor. Engage with clients, drive sales, and embody the luxury brand's excellence. Competitive pay and benefits.
Overview
Tiffany & Co., a revered name in the luxury industry, is synonymous with beauty, romance, and the iconic Blue Box. As part of the LVMH group, Tiffany & Co. has a storied legacy of exquisite designs and romantic ideals spanning 175 years. The brand's rich heritage of celebrated artists, historic milestones, and magnificent jewelry forms the foundation upon which its employees build each day. Tiffany & Co. is committed to excellence, fostering an environment where passion, kindness, and professional commitment are paramount.
Role & Responsibilities
- Develop and nurture client relationships to drive lifetime loyalty and increase client spend.
- Consistently achieve or exceed monthly, quarterly, and annual sales targets.
- Capture and maintain accurate client data to enhance relationship management.
- Cultivate new and existing client relationships, delivering a significant portion of sales through repeat business.
- Enhance the in-store experience by consistently delivering memorable client interactions.
- Act as a Tiffany brand ambassador, demonstrating passion and expertise during every client interaction.
- Execute best practices by optimizing hospitality and store amenities to create unique experiences.
- Take action on client feedback to continuously improve service delivery.
Qualifications
- Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience such as hospitality.
- Proven track record in achieving sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States.
Skills
Experience
Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.
Education
A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.
Benefits
Tiffany & Co. offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
Culture
Tiffany & Co. fosters a culture of excellence, where employees are passionate about the brand and committed to delivering the Tiffany Experience to every client. The company values continuous learning and development, encouraging employees to educate themselves about new merchandise collections and the evolving luxury market. The workplace is characterized by high standards, respect, and a shared love for the brand.