Client Advisor

Overview

Tiffany & Co. is an iconic luxury jeweller with a global retail presence known for its craftsmanship, heritage and client-focused service. The brand operates within the LVMH group, combining American design legacy with the resources and global footprint of a leading luxury conglomerate.

Role & Responsibilities

• Lead and coach the sales team on the sales floor to deliver exceptional client experiences and achieve store KPIs (sales, client experience, operational excellence).
• Drive team accountability and performance through workforce planning, daily management, and professional development initiatives.
• Develop and deploy sales and clienteling strategies; ensure Client Advisors maintain and execute effective client development plans.
• Act as a key holder and support store opening/closing procedures, ensuring compliance with brand and LVMH operational policies.
• Represent the brand with authentic storytelling, building long-term client relationships and leveraging local market insights and networks.
• Collaborate with store leadership and headquarters to pilot and roll out new tools, systems and working methods; propose operational improvements.

Qualifications

• Minimum 3 years of retail or luxury retail experience, or relevant client-facing experience (e.g., hospitality).
• Proven track record of achieving sales results and cultivating relationships with a diverse client base.
• Experience in omnichannel luxury retail and deploying clienteling or sales initiatives.
• Authorization to work in the United Kingdom.
• Flexibility to work non-traditional hours including evenings, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

Skills

Experience

Minimum three years of experience in retail or luxury retail (or equivalent client-facing sectors such as hospitality), with demonstrable success in sales, clienteling and team leadership within an omnichannel environment.

Education

College/university degree preferred. Graduate Gemologist qualification or Gemological Institute of America (GIA) coursework preferred.

Benefits

Competitive pay; medical, dental and eyecare; pension plans; paid time off; adoption and surrogacy assistance; parental leave; employee programs supporting mental, emotional, physical and financial well-being.

Culture

Tiffany & Co. emphasises craftsmanship, joyful client service and a collaborative, inclusive workplace. As part of LVMH, the brand combines a legacy-driven creative spirit with global luxury retail standards and a commitment to diversity, equity, inclusion and belonging.