Client Advisor

Overview

Tiffany & Co., a distinguished name in the world of luxury jewelry, is renowned for its exceptional craftsmanship and timeless elegance. As part of the LVMH conglomerate, Tiffany & Co. offers a dynamic and inspiring work environment where innovation and tradition converge. Employees at Tiffany & Co. are encouraged to honor the brand's rich heritage while contributing to its future legacy.

Role & Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
• Build client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences through sales of new creations and services.
• Ensure compliance with Tiffany and LVMH procedures, upholding operational excellence standards in inventory, reservation management, transfers, and care services.
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
• Connect with clients and team members by asking strategic questions and establishing lasting relationships.
• Think and act with intention to elevate, surprise, and celebrate clients' special moments, building trust through proactive and relevant services.
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Skills

Experience

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.

Education

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Benefits

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Competitive pay, medical, dental, and eyecare, pension plans, paid time off, and other meaningful employee offerings are also provided.

Culture

Tiffany & Co. is committed to diversity, equity, inclusion, and belonging (DEIB), creating a more inclusive jewelry industry that empowers individuals of all backgrounds. The company fosters a supportive environment where employees can reach their full potential, with a focus on well-being as a central pillar.