Client Advisor
Join Tiffany & Co. in London as a Client Advisor, delivering luxury service and building client relationships. Located at Selfridges, this role requires 3 years of luxury retail experience.
Overview
Tiffany & Co., a renowned luxury brand under the LVMH conglomerate, is synonymous with elegance and timeless craftsmanship. As a leader in the luxury jewelry sector, Tiffany & Co. is committed to fostering a diverse and inclusive workplace where creativity and innovation thrive. The brand is dedicated to empowering its employees to reach their full potential while contributing to its legacy of excellence.
Role & Responsibilities
- Deliver exceptional service and uphold luxury standards.
- Exceed sales objectives and KPIs through an entrepreneurial mindset.
- Develop client strategies to drive sales and loyalty.
- Ensure compliance with operational standards and procedures.
- Foster an inclusive and supportive team environment.
- Convey Tiffany's brand story and craftsmanship legacy.
- Build lasting client relationships through strategic engagement.
- Elevate client experiences with personalized services.
- Adapt behavior based on feedback and professional agility.
- Embrace innovation and new working methods.
Qualifications
- Minimum 3 years of experience in luxury retail or client-related fields.
- Proven sales and clienteling expertise in an omnichannel environment.
- Demonstrated success in achieving sales results.
- Passion for luxury retail; jewelry/watch expertise preferred.
- Strong interpersonal and communication skills.
- Knowledge of luxury etiquette and service orientation.
- Experience with sales strategies and clienteling initiatives.
- Digital proficiency with omnichannel tools.
- Proficiency with POS systems and client tracking.
- Flexibility to work non-traditional hours.
- Authorization to work in the UK.
Skills
Experience
Minimum 3 years of experience in a luxury retail environment or client-related field such as hospitality.
Education
Preferred: College/university degree; Graduate Gemologist degree or GIA coursework.
Benefits
Comprehensive benefits including global adoption and surrogacy assistance, parental leave, mental and physical well-being programs, competitive pay, medical, dental, and eyecare, pension plans, and paid time off.
Culture
Tiffany & Co. champions a culture of diversity, equity, inclusion, and belonging, striving to create an empowering environment for all employees. The brand values creativity, perspective, and lived experience, fostering a community where individuals can shine and evolve.