Client Advisor
Tiffany & Co. in Kuala Lumpur seeks a Client Advisor to deliver exceptional luxury client experiences in-store.
Overview
Tiffany & Co. is an iconic luxury jewellery maison renowned for exceptional design, craftsmanship and its signature client experience. Now part of the LVMH group, the brand operates globally across flagship stores and boutiques and offers opportunities for professional growth within a leading luxury conglomerate.
Role & Responsibilities
- Serve as a visible brand ambassador, delivering the Tiffany & Co. client experience before, during and after each sale.
- Build and nurture genuine client relationships through personalised clienteling and follow-up to drive loyalty and repeat business.
- Collaborate closely with colleagues to meet individual and store sales targets and commercial objectives.
- Support daily store operations including merchandising, inventory care and upkeep to maintain a premium retail environment.
- Demonstrate initiative and contribute ideas to enhance service delivery, visual presentation and customer engagement.
Qualifications
- Minimum three years of client-facing retail experience, preferably within luxury jewellery, watches or high-end fashion.
- Proven track record of meeting sales targets and delivering elevated customer service.
- Excellent verbal communication and interpersonal skills with a natural aptitude for building rapport.
- Entrepreneurial mindset with the ability to work proactively and collaboratively in a team environment.
- Alignment with Tiffany’s values of optimism, inclusivity and creativity.
Skills
Experience
Minimum 3 years of customer-facing experience in retail; experience in luxury jewellery or high-end retail is strongly preferred.
Education
High school diploma or equivalent; further education in retail, hospitality, business or related fields is advantageous.
Culture
The Maison prizes creativity, optimism and meticulous craft, fostering an inclusive workplace where thoughtful service and expertise are celebrated. As part of LVMH, employees benefit from exposure to an international luxury network and clear internal mobility pathways.