Client Advisor

Overview

Tiffany & Co. is an internationally renowned luxury jeweller celebrated for craftsmanship, iconic design and elevated client experiences. As part of the LVMH Group, the maison combines heritage savoir-faire with contemporary retail excellence and a commitment to sustainability and inclusivity, offering a collaborative, client-focused workplace within a global luxury network.

Role & Responsibilities

• Deliver the Tiffany client experience in every interaction, applying the Tiffany Touch to create memorable, personalized moments.
• Develop and maintain a proprietary client book through proactive clienteling, data capture and follow-up to drive repeat business and lifetime loyalty.
• Consistently achieve or exceed monthly, quarterly and annual store commercial targets through appointment selling and conversion.
• Cultivate new business by identifying opportunities across key product pillars and styling clients in alignment with their wardrobe and preferences.
• Execute service best practices, leverage NPS feedback and optimise in-store hospitality and amenities to elevate the client journey.
• Utilize POS and client tracking systems accurately for transactions, client records and reporting; support merchandising and appointment management as required.

Qualifications

• Minimum three years' experience in retail, luxury retail or client-facing hospitality roles with demonstrable commercial results.
• Proven track record of meeting or exceeding sales targets and growing repeat-client revenue.
• Ability to build rapport quickly, deliver consultative selling and adapt to a diverse client base.
• Flexible availability to work non-traditional retail hours, including evenings, weekends and holidays.
• Authorization to work in the United States.

Skills

Experience

Minimum 3 years in retail, luxury retail or hospitality/client-facing roles with a proven history of achieving commercial targets and developing client relationships.

Education

College or university degree preferred; no specific formal qualification required.

Culture

The workplace emphasises meticulous craftsmanship, refined client service and a culture of inclusivity and creativity. Employees are expected to embody the maison's optimistic, client-first ethos while contributing to a collaborative, high-performance retail environment rooted in sustainability and heritage.