Business Analyst

Location TokyoJapan
Type Full-Time
Seniority Mid-Level
Posted Mar 6, 2026
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Join Tiffany & Co. in Tokyo as a Business Analyst, enhancing digital and mobile solutions. Apply your expertise in a luxury retail environment.

Overview

Tiffany & Co., a part of the LVMH Group, is renowned for its exquisite jewelry and luxury goods. As an employer, Tiffany & Co. offers a prestigious work environment where innovation meets tradition, fostering a culture of excellence and creativity.

Role & Responsibilities

  • Provide global IT strategy for digital, clienteling, and mobile solutions to the Japan business, leveraging these strategies effectively.
  • Collaborate with stakeholders to gather and document detailed business requirements for clienteling, mobile, and mobile apps projects.
  • Lead project management for digital, clienteling, and mobile initiatives, including scope definition, timeline development, and resource allocation.
  • Communicate project progress, issues, and risks to stakeholders and senior management through regular updates and reports.
  • Respond to customer inquiries and technical issues, troubleshoot problems, and implement effective solutions.
  • Assist in creating and maintaining technical documentation and knowledge base articles.

Qualifications

  • Bachelor's degree in Business Administration, Information Technology, Project Management or a related field.
  • Proven experience as a Business Analyst with a focus on digital, clienteling, or mobile strategies.
  • Proven experience in project management, delivering complex projects within scope, budget, and schedule.
  • Business level of English.
  • Familiarity with mobile app development processes and user experience principles.
  • Knowledge and experience of Azure, Salesforce Cloud, and databases such as SQL Server and Oracle.

Skills

Strong analytical skills with the ability to translate complex data into actionable insights. Excellent communication skills, both written and verbal. Problem-solving attitude and strategic thinking. Strong vendor management and negotiation skills. Ability to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment.

Experience

Minimum of 5 years of experience in a similar role, focusing on digital, clienteling, or mobile strategies in a retail or similar industry.

Education

Bachelor's degree in Business Administration, Information Technology, Project Management or a related field.

Culture

Tiffany & Co. is celebrated for its commitment to craftsmanship and luxury, offering an inspiring workplace where employees are encouraged to innovate and excel. The brand values diversity and collaboration, creating a dynamic and inclusive environment.