Assistant Store Manager
Join Tiffany & Co. in Nanjing as an Assistant Store Manager. Lead a dynamic team in achieving sales goals and delivering exceptional customer service in the luxury jewelry sector.
Overview
Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its timeless elegance and iconic designs, Tiffany & Co. offers a dynamic and rewarding work environment where innovation and tradition blend seamlessly. As an employer, Tiffany & Co. is committed to fostering talent and encouraging professional growth within its ranks.
Role & Responsibilities
- Lead and supervise the store team to achieve sales targets and maintain exceptional customer service standards.
- Demonstrate sales leadership by actively engaging on the sales floor and serving as a role model for staff.
- Hire, evaluate, train, and discipline staff in alignment with company policies to meet business strategies and sales goals.
- Motivate staff to achieve sales, service, CRM, and operational objectives.
- Identify and address individual and team training needs in collaboration with the training team and retail coach.
- Supervise store personnel and enforce company policies, ensuring adherence to disciplinary procedures.
- Develop and implement in-store events and incentives to expand the customer base, with a focus on the local market.
- Ensure inventory accuracy and manage stock levels to meet sales and customer demand.
- Maintain the highest degree of customer service and empower associates to handle complex customer service issues.
- Oversee all aspects of store operations, including billing, reconciliation reports, and cost control.
- Collaborate with cross-functional teams to ensure flawless retail execution and customer satisfaction.
Skills
Experience
Proven experience in a retail management role, preferably within the luxury sector.
Benefits
Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.
Culture
Tiffany & Co. fosters a culture of excellence and innovation, where employees are encouraged to contribute ideas and drive change. The company values diversity and inclusion, creating a supportive environment where all team members can thrive. With a focus on collaboration and mutual respect, Tiffany & Co. is dedicated to maintaining a positive and dynamic workplace.