Client Advisor

Overview

TAG Heuer is a Swiss luxury watchmaker known for precision, avant-garde design and a sporty-luxury aesthetic. As part of the LVMH group, the brand combines heritage craftsmanship with contemporary marketing and retail excellence, offering employees exposure to a high-performance, brand-driven environment across global boutiques.

Role & Responsibilities

• Report to the Boutique Manager and achieve or exceed assigned sales targets through proactive client acquisition and retention.
• Develop and maintain a loyal clientele through regular clienteling, follow-ups and personalised after‑sales support.
• Support day-to-day boutique operations, including inventory management, stock control and housekeeping.
• Implement and maintain visual merchandising standards to reflect the brand image and seasonal directives.
• Coordinate after-sales service monitoring within the customer database and assist with in-store marketing and client events.
• Act as a brand ambassador by communicating product knowledge and upholding TAG Heuer’s image at all touchpoints.

Qualifications

• Minimum 3 years’ experience in luxury retail (boutique environment); watches industry experience is an advantage.
• Fluent in English, both written and spoken, with strong interpersonal and communication skills.
• Proven sales orientation with a demonstrable track record of meeting targets.
• Excellent customer-service focus and client relationship management skills.
• Ability to work collaboratively within a team and support boutique operational needs.

Skills

Experience

At least three years of experience in luxury retail or boutique sales, with a proven sales record and familiarity with boutique operations, stock management and visual merchandising. Prior exposure to the watch industry or high-end accessories is desirable.

Education

High school diploma or equivalent; vocational training or certification in retail, hospitality or luxury brand management preferred.

Culture

TAG Heuer fosters a performance-driven, client-centric culture that values precision, innovation and contemporary luxury. The boutique environment emphasises teamwork, professional presentation and a commitment to exceptional client experiences consistent with LVMH’s standards.