Sales Assistant

Overview

Swatch is a globally recognised watch brand within The Swatch Group, a Swiss multinational leader in the design, manufacture and distribution of finished timepieces. The Swatch Group combines industrial scale and technical expertise with strong brand identities; its Italian subsidiary operates corporate stores and boutiques across Italy and supports marketing, sales and service functions from Milan.

Role & Responsibilities

• Deliver high-quality, client-focused service on the shop floor, proactively engaging customers and building lasting relationships (clienteling).
• Achieve individual and store sales targets through consultative selling of watches and accessories.
• Maintain up-to-date product knowledge and communicate features, materials and technical details with authority.
• Operate the point-of-sale system, process transactions, returns and exchanges accurately and maintain cash-handling integrity.
• Ensure visual merchandising standards and boutique presentation are consistently upheld according to brand guidelines.
• Manage stockroom activities: receiving deliveries, stock replenishment, inventory checks and basic record keeping.
• Support appointment management, after-sales requests and basic warranty procedures; liaise with after-sales/service teams when required.
• Comply with loss-prevention, health & safety and corporate retail procedures; assist with store opening and closing duties as required.

Qualifications

• Proven customer-facing experience in retail, ideally within fashion, watches or luxury goods.
• Strong commercial orientation with a track record of meeting or exceeding sales targets.
• Excellent interpersonal and communication skills; polished, professional manner appropriate for a luxury retail environment.
• Reliable, punctual and flexible approach to shift patterns, including weekends and holidays.
• Attention to detail in visual presentation and stock management; integrity in cash and transaction handling.
• Basic numeracy and computer literacy; familiarity with POS systems is advantageous.

Skills

Experience

Minimum one year of customer-facing retail experience; prior experience in luxury retail or watch/jewellery boutiques is strongly preferred.

Education

Secondary school diploma or equivalent; vocational training in retail, sales or luxury goods is a plus.

Culture

Swatch combines Swiss watchmaking heritage with accessible, design-led energy. Stores prioritise dynamic customer service, attention to product detail and teamwork, while corporate functions support professional training and in-store standards. The Italian retail network reflects both global brand values and local market sensibilities.