Sales Assistant

Overview

Swatch is a globally recognised Swiss watch brand within The Swatch Group, celebrated for its accessible, colourful and design-driven timepieces. The brand operates an extensive retail network and combines playful creativity with rigorous brand standards, offering employees opportunities to work at the intersection of product design, retail storytelling and consumer experience.

Role & Responsibilities

• Deliver a compelling customer journey: greet clients, qualify needs, and convert visits into sales for Swatch and Flik Flak product lines.
• Implement visual merchandising directives and maintain striking, brand-compliant store displays and window presentations.
• Use storytelling to communicate product features, brand heritage and seasonal campaigns to elevate the client experience.
• Operate point-of-sale systems, process transactions and manage returns with accuracy and discretion.
• Maintain stock integrity: receive deliveries, replenish the salesfloor, conduct stock counts and support inventory control.
• Ensure high standards of housekeeping, loss prevention and brand presentation throughout the store.
• Support store events and local marketing initiatives as required by the store leadership.

Qualifications

• Proven enthusiasm for retail, fashion or lifestyle brands with a strong interest in watches and accessories.
• Excellent interpersonal and communication skills; confident advising diverse clientele and building rapport.
• Practical experience in visual merchandising and executing merchandising plans in a retail environment.
• Reliable, customer-oriented attitude with a professional presence and high standards of store presentation.
• Flexibility to work retail hours including weekends and peak trading periods; willingness to commit to a one-year fixed-term contract.

Skills

Experience

Previous experience in retail sales or customer-facing roles is preferred, ideally within fashion, accessories or lifestyle brands. Experience executing merchandising plans and working towards sales targets is advantageous.

Education

Secondary school diploma or equivalent; vocational retail or commercial training is a plus.

Culture

Swatch blends playful creativity with disciplined brand stewardship, fostering a lively, design-oriented retail culture. Employees are immersed in a collaborative environment where storytelling, visual flair and customer experience are central to daily work.