Retail Sales Associate

Overview

Swatch is a global watch brand within The Swatch Group, a diversified Swiss watchmaking group that designs, manufactures and distributes finished watches, movements and components across multiple price segments. The Group combines industrial-scale manufacturing expertise with strong retail networks and multi-brand boutiques, and is recognised for accessible design, technical competence and broad international distribution.

Role & Responsibilities

• Deliver exemplary in-store customer service, greeting clients, understanding needs and providing personalised product advice.
• Achieve individual and store sales targets through expert presentation of watches and jewellery and proactive client engagement.
• Maintain deep product knowledge of Swatch collections and associated watchmaking features to support client conversations and after-sales queries.
• Manage point-of-sale transactions, returns and gift-wrapping while ensuring cash and transaction accuracy.
• Implement visual merchandising and inventory rotation to uphold brand presentation and seasonal layouts.
• Support stock management activities including receiving, tagging, replenishment and basic stock reconciliation.
• Contribute to post-sale client care and follow-up, including appointment scheduling and handover to after-sales teams.
• Work collaboratively with the boutique team to execute promotions, store events and local marketing initiatives.

Qualifications

• Proven retail sales competence, preferably in watches, jewellery or luxury goods.
• Strong interpersonal and communication skills with a client-focused demeanour.
• Ability to work a flexible retail schedule including weekends and peak seasonal periods.
• Comfortable handling cash and POS systems with solid numeracy and attention to detail.
• Professional appearance and alignment with luxury brand standards.

Skills

Experience

Minimum one year of retail sales experience; prior experience in watchmaking, jewellery or premium/luxury retail is strongly preferred.

Education

High school diploma or equivalent; vocational training in sales or luxury retail is advantageous.

Culture

The Swatch brand operates within a heritage-driven, innovation-minded group that values precision, creativity and accessibility. The workplace culture emphasises product expertise, team collaboration and a customer-first approach consistent with international retail standards.