Senior Team Leader
Swatch Group Services — Senior Team Leader in Biel/Bienne, Switzerland. Lead distribution operations and high-performing teams at the European distribution centre.
Overview
Swatch Group Services is the service arm within the Swatch Group, delivering logistics, IT, customer service and real-estate support to the Group's brands worldwide. As part of the Swatch Group — the largest watchmaking group with a portfolio including Omega, Longines and Tissot — the organisation emphasises precision, operational excellence and cross-border collaboration in a highly regulated, luxury goods environment.
Role & Responsibilities
- Lead, coach and develop a multi-disciplinary shift team in the European distribution centre to meet productivity, quality and safety targets.
- Plan and allocate resources and tasks to ensure on-time order fulfilment and efficient warehouse flow across receiving, storage, picking and dispatch.
- Monitor operational KPIs (productivity, accuracy, OTIF, returns) and implement corrective actions to drive continuous improvement.
- Ensure strict compliance with health & safety rules, security protocols and internal SOPs for high-value goods handling.
- Coordinate with planning, inventory control, quality assurance and transport teams to resolve issues and optimise throughput.
- Conduct performance reviews, recruit and onboard new team members, and deliver ongoing training on processes and systems.
- Support the implementation of process improvements and system changes; act as the local point of contact for operational projects.
- Prepare shift reports, escalate operational risks to management and contribute to workforce scheduling and absence cover.
Qualifications
- Proven leadership experience in warehouse, distribution or e‑commerce operations, preferably in a luxury or high‑value goods environment.
- Strong operational and problem‑solving skills with a track record of meeting KPIs and improving processes.
- Ability to coach and motivate frontline teams, manage performance and drive a culture of continuous improvement.
- Familiarity with Health & Safety regulations and best practices for warehouse operations.
- Good organisational skills and resilience in a fast‑paced, deadline-driven environment.
- Fluency in English; practical command of German and/or French is highly desirable given the bilingual region.
Skills
Experience
Several years of progressive operational experience in distribution/warehouse environments with at least 2–3 years in a supervisory or team‑lead role; experience in luxury, high‑value or regulated goods is an advantage.
Education
Vocational qualification in logistics, supply chain, business administration or equivalent professional experience.
Culture
Swatch Group Services operates within the precision-driven, international ecosystem of the Swatch Group. The workplace values operational excellence, cross-border teamwork and a continuous-improvement mindset, offering a structured environment where attention to detail and service quality are paramount.