Sales Associate (Contract)

Overview

Swatch Group is a leading international watchmaking conglomerate comprising multiple complementary brands across the full price spectrum. The Swatch brand is recognised for bold, design-driven, accessible watches that blend art, fashion and technology. As an employer the group emphasises craftsmanship, product innovation and career development through internal mobility and structured training programmes.

Role & Responsibilities

• Deliver an engaging, brand-aligned customer experience to drive sales and conversion in the Swatch boutique.
• Advise customers on product features, styling and watch functionality; present collections with clarity and enthusiasm.
• Achieve individual and store sales targets while promoting add-ons and services.
• Operate the point-of-sale, process transactions, handle cash and card payments and manage returns/exchanges according to policy.
• Maintain visual merchandising standards, ensure presentation and stock rotation, and participate in stock counts and replenishment.
• Support daily store operations including opening/closing procedures and inventory control.
• Contribute to in-store promotions and events and liaise with the store manager on local execution.

Qualifications

• Proven customer-facing retail experience, ideally in watches, jewellery, or fashion retail.
• Strong interpersonal and communication skills with a polished, professional manner.
• Sales-oriented mindset with proven ability to meet or exceed targets.
• Reliability and flexibility to work scheduled shifts within the contract period (35 hours/week).
• Ability to learn product details quickly and to apply brand standards in-store.

Skills

Experience

Previous retail sales experience is required; experience in watchmaking, jewellery or luxury/fashion retail is strongly preferred.

Education

Secondary education (high school diploma) or equivalent; vocational retail training is an advantage.

Benefits

Dedicated team of trainers; continuous professional development; internal mobility opportunities.

Culture

The Swatch brand combines Swiss watchmaking expertise with playful, contemporary design; the retail environment is fast-paced, creative and customer-focused. The wider Swatch Group promotes skill development and career progression through structured training and internal mobility.