Customer Service Specialist

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Location MiamiFloridaUSA
Type Full-time
Seniority Mid-Level
Posted Feb 27, 2026

Join The Swatch Group in Miami, FL as a Customer Service Specialist. Provide exceptional service and support in the luxury watch industry.

Overview

The Swatch Group is a globally renowned leader in the watchmaking industry, encompassing a diverse portfolio of prestigious brands. As an employer, the company is committed to fostering a dynamic and inclusive work environment where innovation and creativity are highly valued. The Swatch Group offers its employees opportunities for professional growth and development within a supportive and collaborative atmosphere.

Role & Responsibilities

  • Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
  • Resolve customer inquiries and issues promptly and effectively, ensuring customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal departments to address customer needs and improve service delivery.
  • Assist in the development and implementation of customer service policies and procedures.

Qualifications

  • Bachelor's degree in Business Administration, Communications, or a related field preferred.
  • Previous experience in a customer service role, preferably within the luxury retail or watchmaking industry.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Skills

Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and CRM software. Strong interpersonal skills and the ability to build rapport with customers. Bilingual abilities are a plus, particularly in Spanish or French.

Experience

A minimum of 2 years of experience in customer service, ideally within the luxury goods sector.

Education

Bachelor's degree preferred.

Benefits

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on company products.

Culture

The Swatch Group prides itself on a culture of innovation, quality, and excellence. Employees are encouraged to think creatively and work collaboratively to achieve the company's goals. The work environment is inclusive and supportive, fostering both personal and professional growth.