Assistant Store Manager

Location WaterlooOntarioCanada
Type Other
Seniority Manager
Posted Mar 16, 2026
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Swatch — Assistant Store Manager (Conestoga Mall) in Waterloo, Ontario. Lead store operations and sales for the Swatch boutique.

Overview

Swatch is a globally recognised watch brand known for playful design, technical innovation and trend-led collaborations. As part of The Swatch Group, the brand blends art, fashion and technology to create accessible, design-forward timepieces. The retail organisation emphasises customer experience, visual identity and brand storytelling across its boutiques.

Role & Responsibilities

  • Support the Store Manager in day-to-day operations of the Conestoga Mall boutique, ensuring brand standards and visual merchandising are consistently delivered.
  • Drive sales performance by coaching and motivating the sales team, monitoring KPIs and executing promotional initiatives.
  • Deliver exceptional client service, including clienteling, after-sales follow-up and complaint resolution to cultivate loyalty.
  • Oversee inventory control, stock replenishment and receive shipments; conduct regular stock counts and assist with shrinkage prevention.
  • Manage staff scheduling, training and performance feedback to maintain optimal coverage and a high-performing team.
  • Operate point-of-sale procedures, handle cash and transactions with accuracy and maintain daily sales and cash reports.
  • Ensure compliance with loss-prevention policies, health & safety regulations and company operational procedures.

Qualifications

  • Minimum 2 years of supervisory experience in retail, preferably in watches, jewellery or luxury fashion.
  • Proven ability to meet and exceed sales targets through coaching and operational discipline.
  • Strong leadership and people-management skills with experience in staff scheduling and performance management.
  • Excellent interpersonal and communication skills; confident in clientelling and conflict resolution.
  • Legal right to work in Canada and flexibility to work retail hours including evenings, weekends and holidays.

Skills

Retail sales leadership Visual merchandising Inventory management and stock control Point-of-sale (POS) operation and cash handling Clienteling and customer relationship management Performance metrics / KPI monitoring Loss prevention and store security practices Team coaching and staff development

Experience

At least 2 years in a supervisory or assistant management role within retail, ideally with experience in watches, jewellery or luxury/apparel boutiques and a track record of achieving sales targets.

Education

High school diploma required; post-secondary education in business, retail management or a related field is preferred.

Culture

Swatch cultivates a creative, design-led retail culture that values individuality, innovation and approachable style. The workplace balances fast-paced retail professionalism with a youthful, collaborative spirit focused on delivering memorable customer experiences.