Assistant Store Manager
Swatch is hiring an Assistant Store Manager (contract) in Frankfurt am Main — 1.5 year parental-leave cover at the Roßmarkt store.
Overview
Swatch is an internationally recognised watch brand within the Swatch Group, celebrated for its colourful, design-led timepieces and accessible luxury positioning. Retail teams operate in fast‑paced, creative store environments that prioritise visual storytelling, experiential customer service and strong brand presentation.
Role & Responsibilities
- Support the Store Manager in all day-to-day retail operations, including opening/closing procedures and cash handling.
- Drive the customer journey by delivering high-quality sales interactions, clienteling and aftercare to maximise conversion and loyalty.
- Implement and maintain visual merchandising standards and in-store storytelling to reflect seasonal campaigns and product launches.
- Coach, motivate and supervise sales staff to achieve individual and store sales targets; participate in recruitment and onboarding.
- Manage stock control, inventory accuracy and replenishment processes, liaising with regional logistics as required.
- Analyse sales performance metrics and contribute to planning and execution of local promotional activities.
Qualifications
- Proven supervisory experience in retail, preferably within watches, accessories or fashion retail.
- Strong commercial awareness with a track record of meeting or exceeding sales targets.
- Excellent interpersonal and coaching abilities with experience leading a small sales team.
- Flexibility to work retail hours including weekends and public holidays, and availability for a fixed-term parental-leave cover (~1.5 years).
- Professional presentation and a customer-focused demeanour.
Skills
Experience
Typically 2+ years of hands-on retail experience with at least 1 year in a supervisory or assistant manager role; prior experience in watches, jewellery or fashion retail is advantageous.
Education
Secondary education; vocational training in retail, sales, or a related discipline preferred but not mandatory.
Culture
Swatch retail teams operate in vibrant, design-driven stores that emphasise creativity, energetic client service and collaborative teamwork. As part of the Swatch Group, employees engage with a global brand portfolio and benefit from a dynamic retail culture focused on visual impact and memorable customer experiences.