Stage Experience Manager

Overview

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. Sephora Canada is dedicated to fostering a vibrant beauty community, celebrated for its trendsetting approach and exceptional customer service, making it a beloved brand among Canadians.

Role & Responsibilities

• Oversee the client experience and manage all services, classes, and events within the store.
• Support client service and sales floor standards while leading the team in service-related areas.
• Develop and train beauty advisors and Senior Artistry and Skincare roles.
• Manage daily operations at the Beauty, Skin, and Fragrance Studio.
• Ensure beauty advisors are trained in technology innovations to enhance the in-store experience.
• Administer the Services online reservation system and ensure efficient client check-in processes.
• Execute training for new hires and existing team members, including orientation and selling model sessions.
• Support visual merchandising and ensure sales floor organization and replenishment.
• Facilitate vendor management by ensuring effective engagement and training with store brands.

Qualifications

• Two to four years of experience in a similar role within a comparable volume store or equivalent internal experience.
• Excellent verbal and written communication skills.
• Ability to influence business partners at all levels.
• Proven ability to attract and develop talented store leaders.

Skills

Experience

Two to four years in a similar role at a comparable volume store or equivalent internal experience.

Benefits

A competitive benefits program, robust learning and development initiatives, and performance-based bonus opportunities.

Culture

Sephora Canada prides itself on a culture of inclusivity, innovation, and a passion for beauty. The company values diversity and encourages a collaborative environment where employees can thrive and contribute to the brand's success.