Stage Experience Lead
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Sephora in Ottawa, Canada is seeking a Stage Experience Lead for a full-time position. Join a dynamic team to oversee sales departments and ensure exceptional client service.
Overview
Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic work environment that fosters creativity and growth, providing employees with opportunities to develop their careers within a global network of prestigious brands.
Role & Responsibilities
- Oversee all sales floor departments, including Beauty, Skincare, Fragrance, and Haircare.
- Ensure team members execute Sephora’s selling model and provide exceptional client service.
- Respond promptly to client feedback and partner with management to address client-related issues.
- Support the training of staff in Client Interactive Technology.
- Assist in managing in-store events to achieve store goals and meet client needs.
- Coach team members on performance management and provide timely feedback.
- Participate in regular check-ins with direct reports to assess performance and development.
- Demonstrate a strong understanding of the store’s sales performance and identify business opportunities.
Qualifications
- One to three years of experience in a similar role or equivalent internal experience.
- Proven ability to attract and develop talented store leaders.
- Strong verbal and written communication skills with the ability to influence business partners.
Skills
Experience
Minimum of three years in a similar role at a comparable volume store or equivalent internal experience.
Benefits
Competitive benefits program, robust learning and development initiatives, and performance-based bonus opportunities.
Culture
Sephora Canada fosters an inclusive and innovative workplace culture, emphasizing employee development, support, and recognition. The company is committed to providing reasonable accommodations to applicants with disabilities or medical conditions.