Skincare and Fragrance Supervisor

Overview

Sephora, a leading global beauty retailer, is renowned for its innovative approach to beauty and its commitment to diversity and inclusivity. As part of the LVMH Moët Hennessy Louis Vuitton group, Sephora offers unparalleled opportunities for career growth and development within the luxury retail sector. With a focus on empowering both customers and employees, Sephora stands as a beacon of excellence in the beauty industry.

Role & Responsibilities

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
• Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalized development plans for team members.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork and service excellence.
• Support senior store management in managing employee relations issues, including conducting investigations and disciplinary meetings.
• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Deliver expert skincare and fragrance consultations and personalized product recommendations.
• Proactively engage with customers to build long-lasting relationships and identify opportunities for upselling and cross-selling.
• Resolve customer inquiries, concerns, and complaints promptly to ensure high levels of customer satisfaction and brand loyalty.
• Oversee daily operations of the skincare and fragrance departments, including inventory management and visual merchandising.
• Collaborate with store management to implement promotional campaigns and seasonal events.
• Ensure operational efficiency by monitoring KPIs and implementing strategies to optimize store performance.
• Maintain Sephora’s operational standards, including loss prevention and health and safety protocols.

Qualifications

• Proven experience in a leadership or management role within the beauty or retail industry, focusing on skincare and fragrance.
• In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends.
• Exceptional customer service and communication skills.
• Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience in handling employee relations issues.
• Comfortable using technology in-store for inventory management, sales tracking, and customer engagement.

Skills

Experience

Minimum of 3 years in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance.

Benefits

Sephora offers a vibrant community where authenticity is embraced, and the strength of differences fuels collective spirit. The culture of empowerment, learning, and growth provides tools, space, and opportunities to learn, innovate, and lead. Employees find fulfillment in their work, from delighting clients to inspiring the industry at large.

Culture

Sephora fosters an inclusive environment where diversity is celebrated, and every individual is empowered to reach their full potential. The workplace culture is characterized by a strong sense of community, continuous learning, and a commitment to excellence in service and innovation.