Senior Manager, Store Operations Procedure

Location ShanghaiShanghaiChina
Type Full-Time
Seniority Senior
Posted Feb 18, 2026
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Join Sephora in Shanghai as a Senior Manager, Store Operations Procedure. Lead SOP development and ensure operational excellence in a dynamic, inclusive environment.

Overview

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, the world's largest luxury goods conglomerate. Renowned for its innovative approach to beauty retail, Sephora offers a dynamic work environment that fosters creativity, diversity, and professional growth. As an employer, Sephora is committed to empowering its employees and promoting a culture of inclusivity and collaboration.

Role & Responsibilities

  • Lead the development and continuous refinement of comprehensive Standard Operating Procedures (SOPs) for store operations, including design, customer experience, sales processes, and inventory management.
  • Ensure alignment between corporate standards and store-level execution to maintain operational consistency and excellence.
  • Collaborate with cross-functional teams to integrate frontline feedback into SOPs and align them with training and performance metrics.
  • Design and implement a structured store audit program to ensure compliance with SOPs and document findings for corrective actions.
  • Oversee the creation of engaging SOP training materials and support certification programs for store teams.
  • Define and monitor key performance indicators (KPIs) for SOP compliance and leverage data to propose performance enhancements.
  • Champion a culture of SOP discipline and ensure all activities adhere to company policies and regulations.

Qualifications

  • Bachelor’s degree or higher in Business Administration, Retail Management, Industrial Engineering, or a related field.
  • 8+ years of experience in retail operations, process standardization, or SOP management within a multi-unit retail or consumer brand environment.
  • Proven track record in building and scaling SOP frameworks from concept to enterprise-wide rollout.
  • Strong analytical, project management, and influencing skills.
  • Deep understanding of end-to-end store operations, including design, staffing, service delivery, and compliance.
  • Excellent written and verbal communication skills in English and local language.

Skills

Leadership and team management Strategic planning and execution Cross-functional collaboration Data analysis and KPI monitoring Training and development Compliance and quality assurance

Experience

8+ years in retail operations, process standardization, or SOP management, with at least 3 years in a leadership role.

Education

Bachelor’s degree or higher in Business Administration, Retail Management, Industrial Engineering, or a related field.

Benefits

Sephora offers a vibrant community that embraces authenticity and diversity, providing a culture of empowerment, learning, and growth. Employees have access to tools, space, and opportunities to innovate and lead, with work that brings fulfillment and makes a difference.

Culture

Sephora fosters a culture of empowerment, learning, and growth, where authenticity is embraced, and diversity fuels collective spirit. The company provides a supportive environment that encourages innovation and leadership, with a focus on making a meaningful impact.