Senior Beauty Advisor

Overview

Sephora, a distinguished name in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, a global leader in luxury goods. As an employer, Sephora is renowned for its commitment to innovation, diversity, and excellence in customer service, providing a dynamic and rewarding workplace for its employees.

Role & Responsibilities

• Oversee floor management and ensure high-quality customer service to provide an optimal shopping experience.
• Drive store KPI metrics and assist in achieving sales targets.
• Motivate and manage store staff, addressing customer complaints effectively.
• Understand and achieve personal daily, weekly, and monthly sales goals and other KPIs.
• Assist beauty advisors in providing consultation services and recommending suitable products.
• Supervise merchandise display management, ensuring product availability and cleanliness.
• Manage inventory processes, including receiving, returns, stock transfers, and audits.
• Ensure compliance with store service standards, including membership binding and beauty services.
• Act as floor manager, maintaining store management quality and enhancing customer experience.
• Support Store Manager and Assistant Store Manager in implementing daily sales strategies and motivating staff.
• Maintain a clean and safe store environment.
• Assist in external communications, including handling inspections and liaising with local authorities.
• Handle daily operational incidents to ensure smooth store operations.
• Perform tasks related to store operations as assigned by superiors or store manager.
• Participate in company or departmental projects.
• Adhere to company policies, including employee handbook and standard operating procedures.

Qualifications

• Strong communication and coordination skills with the ability to plan work effectively.
• Detail-oriented with a strong focus on customer service.
• Potential for management and a spirit of teamwork, eager to learn and share.
• Willingness to transfer between different stores within the same city as per operational needs.
• Punctual attendance as per store manager's scheduling.
• Experience in store support is preferred.
• Completion of Sephora University basic management course and exam.
• At least six months of experience in an EBA position to apply for an SBA role.
• Recent performance reviews with at least one VG rating and no ME.
• No customer complaints or disciplinary warnings in the past six months.

Skills

Experience

At least six months of experience in a similar role within the beauty retail industry is required.

Education

Secondary school diploma or higher.

Benefits

Sephora offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Culture

Sephora fosters a culture of inclusivity, innovation, and excellence, encouraging employees to thrive in a collaborative and dynamic environment. The company values diversity and is committed to creating a supportive workplace where everyone can contribute to their fullest potential.