Senior Beauty Advisor

Overview

Sephora, part of the prestigious LVMH Moët Hennessy Louis Vuitton conglomerate, is a global leader in beauty retail, offering an unparalleled selection of cosmetics, skincare, and fragrance products. As an employer, Sephora is renowned for fostering a dynamic and inclusive work environment that encourages professional growth and innovation.

Role & Responsibilities

• Manage floor operations and supervise customer service quality to ensure an optimal shopping experience.
• Drive store KPIs and assist in achieving sales targets while motivating store employees.
• Handle customer complaints efficiently.
• Understand and achieve personal daily, weekly, and monthly sales goals and other KPIs such as exclusive brand sales, conversion rates, and average transaction value.
• Assist beauty advisors in providing consultation services and recommending suitable products.
• Oversee merchandise display management, ensuring product availability and cleanliness.
• Supervise inventory management, ensuring accuracy in stock counts and compliance with audit requirements.
• Check employee grooming, scheduling, and attendance.
• Create a comfortable shopping environment to ensure customer satisfaction.
• Ensure completion of store service indicators, including membership binding and beauty services.
• Act as floor manager, managing floor affairs, enhancing customer shopping experience, and promoting sales targets.
• Assist Store Manager and Assistant Store Manager in implementing daily sales strategies and motivating employees to achieve store KPIs.
• Maintain a clean and safe store environment.
• Assist store manager with external communications, including handling business visits and liaising with local authorities.
• Handle daily store emergencies to ensure normal operations.
• Perform tasks related to store operations as assigned by superiors or store manager.
• Participate in company or department-organized projects.
• Strictly adhere to company policies and procedures.

Qualifications

• Excellent communication and coordination skills with the ability to plan work effectively.
• Attention to detail and a strong focus on customer service.
• Potential for management and a spirit of teamwork, with a willingness to learn and share knowledge.
• Willingness to transfer between different stores within the same city as per operational needs.
• Punctual attendance according to shifts arranged by the store manager.
• Experience in store support is preferred.
• Completion of Sephora University basic management courses and exams, with further advancement in floor management courses.
• At least six months of experience in the EBA position before applying for the SBA position.
• No customer complaints or disciplinary warnings in the past six months.

Skills

Experience

At least six months of experience in a similar role within the beauty retail sector.

Education

Secondary school diploma or higher.

Benefits

Opportunities for career advancement through internal promotions and training programs.

Culture

Sephora cultivates a vibrant and collaborative workplace culture that values diversity and creativity. Employees are encouraged to innovate and contribute to the brand's success while enjoying a supportive and inclusive environment.