Sales and Service Leader
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Sephora in Rochester, NY is hiring a Sales and Service Leader (Full-time). Lead store teams and deliver exceptional client experiences. $24–$31/hr.
Overview
Sephora is a global prestige beauty retailer known for its curated assortment of cosmetics, skincare and fragrance brands, and for pioneering experiential retail. As part of the LVMH group, Sephora combines strong retail operations with digital innovation and places emphasis on training, client experience and brand partnerships across a dense network of stores and online channels.
Role & Responsibilities
- Lead by example to deliver outstanding client service and drive sales performance across the store.
- Coach, mentor and develop team members through ongoing feedback, training and performance management.
- Drive client engagement using expert product knowledge and personalized recommendations to increase conversion and basket value.
- Support daily store operations including inventory control, receiving, stock replenishment and loss prevention.
- Execute visual merchandising standards and maintain store presentation to brand guidelines.
- Plan and maintain reliable shift coverage; ensure punctuality and consistency of the team during peak retail hours (nights, weekends, holidays).
- Promote an inclusive, collaborative team environment and ensure adherence to company policies and safety standards.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a customer-service environment with direct coaching of associates.
- Proven track record of meeting or exceeding sales targets and driving team performance.
- Excellent verbal communication, interpersonal and conflict-resolution skills.
- Demonstrated ability to learn and share product knowledge quickly; aptitude for beauty products and trends.
- Physically able to lift and carry up to 50 pounds and perform retail-floor duties for extended periods.
- Flexible availability to work 30–40 hours per week including nights, weekends and holiday shifts.
Skills
Experience
Minimum 2 years of leadership experience in retail, hospitality, or service environments with demonstrated ability to coach teams and achieve sales goals.
Education
High school diploma or equivalent; retail, beauty or business coursework or an associate degree is advantageous.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-dependent).
Culture
Sephora cultivates a beauty-forward, inclusive workplace that emphasizes learning, creativity and client obsession. The retail environment rewards strong coaching, collaboration and a service-first mentality while providing structured training and opportunities for internal development.