Sales and Service Leader

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Location GeorgetownUSA
Type Full-time
Seniority Mid-Level
Posted Jan 27, 2026

Join Sephora in Georgetown, USA as a Sales and Service Leader. Lead and inspire teams in a dynamic retail environment. Competitive pay and inclusive culture.

Overview

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global conglomerate renowned for its prestigious luxury brands. Sephora is celebrated for its innovative approach to beauty retail, offering a diverse range of products and a unique shopping experience.

Role & Responsibilities

  • Lead and inspire team members to deliver exceptional client service and achieve sales goals.
  • Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations.
  • Coach and develop team members by providing ongoing feedback and development to elevate team performance.
  • Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
  • Assist with inventory management, visual merchandising, and maintaining store standards.
  • Promote a culture of inclusivity and teamwork, fostering an environment where everyone feels empowered.
  • Uphold Sephora standards by following company policies and creating a safe and enjoyable shopping experience.

Qualifications

  • Minimum 2 years of leadership experience in a retail, hospitality, or service environment.

Skills

Proven ability to coach and inspire teams to achieve goals. Strong sales and client service skills. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced and dynamic environment. Quick learner with the ability to absorb and share product knowledge and training. Physical ability to lift and carry up to 50 pounds.

Experience

Minimum 2 years of leadership experience in a retail, hospitality, or service environment.

Benefits

Sephora offers comprehensive healthcare and wellbeing benefits, fostering an inclusive and supportive work environment.

Culture

Sephora is committed to creating a beauty community where everyone's uniqueness is celebrated, respected, and honored. The company promotes a culture of inclusivity and belonging, ensuring a supportive and empowering workplace for all employees.