Sales and Service Leader

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Location BeachwoodOhioUSA
Type Full-time
Seniority Manager
Posted Mar 20, 2026

Sephora in Beachwood, OH seeks a Sales and Service Leader (full-time hourly $24–$31/hr) to lead the store team and elevate client experience.

Overview

Sephora is a global beauty retailer known for an extensive portfolio of prestige and emerging brands and an elevated client experience. As part of the LVMH group, the brand emphasizes product expertise, experiential retail and continuous learning for its teams across a wide international footprint.

Role & Responsibilities

  • Lead by example to inspire and coach store team members to deliver exceptional client service and achieve sales targets.
  • Drive customer engagement through product knowledge, personalized recommendations and active selling.
  • Provide ongoing coaching, feedback and career development to elevate individual and team performance.
  • Support onboarding, product training and execution of loyalty-program initiatives.
  • Oversee daily store operations including inventory control, visual merchandising, store standards and loss-prevention measures.
  • Manage scheduling and ensure staffing coverage during peak retail hours, weekends and holidays.
  • Maintain a safe, inclusive and compliant shopping environment that reflects company policies and brand standards.

Qualifications

  • Minimum 3 years of leadership experience in retail, hospitality or a service environment with demonstrated team development outcomes.
  • Proven ability to coach and motivate teams to meet and exceed sales and service goals.
  • Strong sales aptitude and a track record of delivering outstanding client experiences.
  • Excellent verbal communication and interpersonal skills.
  • Flexible availability to work nights, weekends and holidays and meet minimum weekly shift requirements (30–40 hrs/week for full time).
  • Physically able to lift and carry up to 50 pounds and perform routine retail duties reliably and punctually.

Skills

Sales leadership Coaching and talent development Client engagement and service Product knowledge and merchandising Visual merchandising Inventory management Loyalty program enrollment and execution Performance management Operational execution and standards compliance

Experience

Minimum 3 years of supervisory or managerial experience in a retail, hospitality or service environment with proven success in coaching teams and driving sales performance.

Education

High school diploma or equivalent required; college coursework or a degree in business, retail management or a related field is a plus.

Benefits

Comprehensive healthcare and wellbeing benefits (based on eligibility).

Culture

Sephora cultivates a fast-paced, client-centric culture that prizes inclusivity, continuous learning and personal development. The workplace emphasizes collaborative teamwork, product expertise and measurable performance in an environment designed to celebrate diverse perspectives.