Sephora Operations Lead
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Sephora Canada is hiring an Operations Lead in Delta, BC. Lead store operations, inventory and the operations team at Tsawwassen Mills.
Overview
Sephora, part of the LVMH group, is a global leader in prestige beauty retail, combining an influential mix of owned and partner brands with a strong omnichannel presence. The employer is known for fast-paced retail environments, rigorous merchandising standards and comprehensive learning programs that develop beauty expertise and client-facing excellence.
Role & Responsibilities
- Lead daily store operations and ensure all operational processes are executed to company standards.
- Directly manage the store Operations team, including staffing, scheduling and performance management.
- Oversee inventory lifecycle activities: receiving, shipping, returns, cycle counts and reconciliation within company timeframes.
- Ensure visual merchandising and on-stage presentation meet brand guidelines.
- Manage in-house and third-party cleaning crews, providing coaching and escalation where standards are not met.
- Control supply levels for testers, samples and store consumables and manage related budgets.
- Support as Manager on Duty; engage with Beauty Advisors and clients on the sales floor to drive service standards.
- Monitor store sales performance, staffing and payroll, and contribute to budget and controllable expense strategies.
Qualifications
- 1–3 years' experience in a similar operations role within a comparable-volume retail store or equivalent internal experience.
- Proven ability to influence peers, deliver constructive feedback and develop team performance.
- Demonstrated proficiency in store operations, inventory control and visual merchandising standards.
- Strong time-management and problem-solving capabilities; able to prioritize in a fast-paced environment.
Skills
Experience
1–3 years in a comparable retail operations role, with demonstrated team leadership and proven operational execution in a high-volume store.
Workplace
This position is based in Delta, British Columbia, Canada, within easy reach of Vancouver. The broader British Columbia area accounts for 71 active listings on Cerulean, 2 of which are new. In Canada as a whole, Cerulean currently features 213 open positions, with 9 posted this week.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives; reasonable accommodation for applicants with disabilities.
Culture
Sephora cultivates a dynamic, client-centric retail culture that prizes product knowledge, creativity and inclusivity. As part of LVMH, the brand emphasizes professional development, cross-functional collaboration and high standards of merchandising and customer service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.