Sephora Loss Prevention Agent

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Location
Employment Full-time
Seniority Entry-Level
Posted Sep 4, 2025

Sephora in São Paulo, Brazil, seeks a Loss Prevention Agent to join their team. This full-time position requires experience in loss prevention and offers opportunities for growth within the LVMH group.

Overview

Sephora, a distinguished leader in the luxury cosmetics retail sector, is renowned globally as a premier beauty retailer. As part of the esteemed LVMH group, Sephora offers a dynamic environment that fosters innovation, creativity, and dedication. Joining Sephora means becoming a vital part of a pioneering company that is shaping the future of beauty.

Role & Responsibilities

  • Safeguard store assets against theft and collaborate with management to prevent losses.
  • Conduct surveillance on the sales floor and utilize CCTV systems to identify and report suspicious activities.
  • Identify and report potential internal theft opportunities to store management.
  • Adhere to Sephora's policies and procedures regarding suspicious cases, ensuring evidence preservation.
  • Report all incidents of theft, merchandise recovery, accident investigations, and audits to relevant departments.
  • Testify in court, representing the company in criminal or civil cases as required.
  • Develop and maintain professional relationships with store employees, local law enforcement, mall security, and other retailers.
  • Assist in store audits, safety checks, and communicate findings to the store leadership team.
  • Support inventory processes and ensure timely and cyclical inventory checks.
  • Maintain updated store licenses and ensure they are accessible.
  • Execute and comply with all Sephora policies and procedures.
  • Complete all My SEPHORA Learning training modules and promote loss prevention awareness among store staff.
  • Participate in touchbase meetings and contribute to the training of new employees.

Qualifications

  • Experience in loss prevention is required.
  • Retail experience is desirable.

Skills

Strong written and verbal communication skills. Logical reasoning abilities. Basic computer skills are desirable.

Experience

Beginner-level experience in loss prevention is required. Retail experience is a plus.

Education

High school diploma or equivalent.

Workplace

This position is based in São Paulo, São Paulo, Brazil. Cerulean lists 31 open roles in São Paulo. The broader São Paulo area accounts for 34 active listings on Cerulean. In Brazil as a whole, Cerulean currently features 45 open positions.

Benefits

Sephora provides opportunities for growth and success through innovation, creativity, and dedication.

Culture

Sephora, as part of the LVMH community, offers a collaborative and innovative workplace culture that values creativity, dedication, and a commitment to redefining the future of beauty.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.