E‑store Optimization Lead (EME)

Overview

Sephora is a leading global prestige beauty retailer and a flagship brand within the LVMH group. Renowned for its curated assortment of international and own‑label brands, Sephora combines strong digital capabilities with immersive retail experiences. The company emphasizes innovation, inclusivity and a community‑driven approach to beauty across Europe, the Middle East and beyond.

Role & Responsibilities

• Act as the EME reference lead for cross‑functional e‑merchandising and e‑store optimization projects, ensuring alignment across central teams and local markets.
• Lead structural e‑store initiatives (e.g. Sephora Collection and Sephora Favorites programs), including taskforce facilitation, menu revamps and deployment of priority initiatives.
• Co‑pilot the strategic e‑commerce roadmap and manage end‑to‑end delivery of major projects in partnership with Product Owners, Marketing and Growth teams.
• Manage the JIRA request flow, prioritizing work strategically and coordinating cross‑team execution to meet timelines and KPIs.
• Own Country Reports and deliver in‑depth business analyses with actionable recommendations; lead country audits, QBR taskforces and monthly performance reviews.
• Monitor and optimise onsite Search performance, addressing low‑performing or zero‑result queries to improve conversion and customer experience.
• Design and run e‑merchandising governance and capability programs: stand‑ups, weekly rituals, monthly transversal forums, trainings and best‑practice dissemination.
• Drive continuous improvement of processes, tools and operating models to increase efficiency, scalability and operational excellence.

Qualifications

• Minimum 5 years of progressive experience in e‑commerce, e‑merchandising or e‑store optimization; 5–7 years preferred and experience in international contexts highly desirable.
• Fluent written and spoken French and English (mandatory); additional languages are a plus.
• Proven ability to lead cross‑functional projects and to influence stakeholders across central and local teams.
• Strong analytical and data‑driven mindset with demonstrated ability to translate complex data into clear, actionable recommendations.
• Excellent communication and presentation skills; confident presenting to senior stakeholders and cross‑regional forums.
• Highly autonomous, organised and methodical with a strong sense of product sensibility and a results orientation.

Skills

Experience

At least 5 years in e‑commerce or e‑merchandising roles with demonstrated responsibility for cross‑market projects, prioritisation and stakeholder management; international or multi‑market experience preferred.

Education

Bachelor's degree in Business, Marketing, E‑commerce, Data Analytics or a related field; advanced degree or equivalent professional experience is advantageous.

Culture

Sephora fosters an inclusive, community‑oriented culture that values diversity, creativity and personal growth. The environment is fast‑paced and collaborative, with an emphasis on empowerment, continuous learning and cross‑disciplinary development.