Sephora Customer Experience Team Leader

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Location
Employment Full-time
Seniority Mid-Level
Posted Jan 29, 2026

Sephora in Montreal, Canada is hiring a Customer Experience Team Leader. Join a leading beauty retailer and be part of the LVMH group.

Overview

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Known for its innovative approach to beauty retail, Sephora offers a diverse range of products including cosmetics, skincare, and fragrances. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment where employees are encouraged to develop their skills and grow their careers.

Role & Responsibilities

  • Supervise all sales floor areas, including beauty, skincare, fragrance, and hair care.
  • Ensure team members execute Sephora's sales model and deliver exceptional customer service.
  • Respond promptly to customer feedback in all areas.
  • Train team members on customer interaction technologies.
  • Support in-store events to meet objectives and customer needs.
  • Monitor performance and provide necessary coaching and feedback.
  • Conduct regular check-ins with direct reports.
  • Demonstrate strong understanding of store revenue and business opportunities.

Qualifications

  • 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

Skills

Excellent verbal and written communication skills. Ability to influence business partners at all levels with clarity and conciseness. Proven ability to build teams by attracting and selecting talented store leaders.

Experience

Minimum of 3 years in a similar retail environment or equivalent internal experience.

Workplace

The successful candidate will be located in Montreal, Canada. 28 luxury roles are listed in Montreal on Cerulean. Cerulean currently advertises 210 open roles in Canada, including 9 added in the last 48 hours.

Compensation

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, depending on qualifications and experience.

Benefits

Comprehensive health and wellness benefits, eligibility based on various factors including qualifications and relevant experience.

Culture

Sephora Canada is dedicated to creating an inclusive and dynamic work environment. The company values transparency and efficiency, utilizing AI technologies in the recruitment process to enhance candidate selection and evaluation. Sephora is committed to providing reasonable accommodations for candidates with disabilities or medical conditions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.