Beauty Advisor

Overview

Sephora is a global beauty retailer known for an extensive assortment of prestige cosmetics, skincare and fragrance brands. Operating as part of the LVMH group, Sephora combines a fast-paced retail environment with structured training programs and clear in-store career paths, attracting talent passionate about beauty and customer experience.

Role & Responsibilities

• Deliver professional makeup, skincare and fragrance consultations in line with Sephora service standards, ensuring a superior customer experience and high satisfaction.
• Achieve individual and store sales targets and KPIs by identifying customer needs, recommending products, and executing sales techniques in accordance with company policies.
• Perform cashiering duties following cash handling SOPs, apply promotions and CRM procedures accurately, and support overall store cash security.
• Maintain merchandising and visual standards within assigned areas: replenish stock, keep shelves and testers clean, and execute seasonal/promotional displays.
• Manage stock operations including receiving, returns, cycle counts and FIFO control to ensure inventory accuracy and minimise shrinkage; adhere to 5S warehouse practices.
• Complete required brand and company training, participate in in-store and regional training sessions, share product knowledge with colleagues and contribute to team development.
• Comply with hygiene rules, company policies and store procedures; undertake additional ad-hoc tasks assigned by store management.

Qualifications

• Passion for cosmetics, beauty and fashion; strong personal presentation consistent with brand standards.
• Customer-focused mindset with excellent verbal communication and interpersonal skills.
• Proactive, eager to learn and able to work collaboratively within a sales team.
• Ability to follow SOPs, maintain hygiene standards and adhere to company policies.

Skills

Experience

Minimum of 1 year of customer-facing retail or beauty advisory experience preferred; prior achievement of sales targets or KPI-driven performance advantageous.

Education

High school diploma or equivalent; vocational training or certification in cosmetics/beauty is a plus.

Culture

Sephora fosters an energetic, customer-centric retail culture with strong emphasis on continuous learning and internal mobility. As part of LVMH, the brand blends luxury retail standards with structured training, collaborative teamwork and opportunities for progression within a global beauty network.