Beauty Advisor
Sephora Kunshan is hiring a Beauty Advisor in Kunshan. Deliver consultations across makeup, skincare and fragrance and support store operations.
Overview
Sephora is a global prestige beauty retailer and part of the LVMH group, known for its curated assortment of cosmetics, skincare and fragrance and for a contemporary, experiential retail model. As an employer, Sephora emphasizes product education, professional development and a customer-centric retail culture across its network of stores.
Role & Responsibilities
- Deliver professional, product-led consultations in makeup, skincare and fragrance that reflect Sephora’s service philosophy and elevate the customer experience.
- Achieve individual and store sales targets and contribute to team KPIs through proactive clienteling and product recommendations.
- Adhere to hygiene protocols and operational SOPs throughout the customer service process, including application and testing procedures.
- Support daily store operations as assigned by store management, including cashiering and accurate execution of promotional and CRM policies.
- Prepare and maintain product displays within the assigned area, replenish stock on the sales floor and ensure visual standards align with brand guidelines.
- Participate in stock management activities — receiving, returns and inventory counts — and implement first-in, first-out and 5S principles to minimise shrinkage.
- Complete required company and brand trainings, pass requisite assessments, and share knowledge with colleagues to foster collective development.
- Report operational issues and product/visual concerns to store management in a timely manner and assist with ad hoc tasks as directed.
Qualifications
- Genuine passion for cosmetics, skincare and the fashion/beauty industry.
- Strong interpersonal skills with an optimistic, customer-focused demeanour and effective communication abilities.
- Eagerness to learn, proactive attitude and willingness to participate in ongoing brand and product training.
- Ability to follow SOPs, hygiene rules and company policies reliably.
- Team-oriented mindset with the flexibility to support multiple store functions when required.
Skills
Experience
Entry-level role; no specific prior experience required, though retail or cosmetics sales experience and hands-on makeup consultation exposure are advantageous.
Education
High school diploma or equivalent; vocational training in beauty, cosmetology or related fields is a plus.
Culture
Sephora cultivates a fast-paced, education-driven retail environment that prizes product expertise, diversity and customer experience. Employees benefit from structured training programs and a collaborative store culture typical of a leading prestige beauty retailer within the LVMH portfolio.