Assistant Store Manager

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Location CharlotteNorth CarolinaUSA
Type Full-time
Seniority Manager
Posted Mar 20, 2026

Sephora — Assistant Store Manager (Concord Mills, Charlotte, NC). Full-time salaried role; base $63,100–$77,350 with bonus eligibility.

Overview

Sephora is a global leader in prestige beauty retail and a member of the LVMH group. The brand is known for its curated assortment of cosmetics, skincare and fragrance, a strong emphasis on client experience and innovation, and structured career pathways for retail leaders who thrive in high-volume, fast-evolving environments.

Role & Responsibilities

  • Support store operations to ensure seamless daily execution, an immaculate visual environment, and compliance with brand standards and policies.
  • Deliver exceptional client experiences by coaching the team on service excellence, clienteling and loyalty-program engagement.
  • Lead, inspire and develop store talent through recruitment, onboarding, real-time coaching and structured performance appraisals.
  • Drive sales, profitability and KPI attainment by optimizing inventory, staffing and promotional activity.
  • Resolve client concerns skillfully and uphold high standards of customer satisfaction and retention.
  • Manage scheduling and resourcing to meet peak demand in a dynamic retail calendar, including evenings, weekends and holidays.

Qualifications

  • Proven experience as an assistant store manager or equivalent leadership role in fast-paced, high-volume retail.
  • Demonstrable ability to recruit, develop and retain diverse retail talent and to drive team performance.
  • Excellent communication and interpersonal skills with a track record of delivering constructive feedback and coaching.
  • Strong commercial acumen and a focus on meeting sales targets while balancing operational priorities.
  • Ability to perform physical tasks of the role (lift/carry up to 50 lbs, stand/walk for full shifts, bend/stretch to stock merchandise) and to work in a fragrance-filled environment.
  • Availability to work evenings, weekends and holidays as required by store operations.

Skills

Team leadership Recruiting and onboarding Coaching and performance management Clienteling and loyalty program engagement Visual merchandising standards Inventory and labor optimization Sales and KPI management Conflict resolution and customer complaint handling

Experience

Demonstrated success in assistant store management within fast-paced, high-volume retail environments, with a record of developing teams, driving sales and delivering superior client experiences.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA/HSA options; Student Debt Retirement plan (student loan payments qualify for 401(k) match); paid vacation and sick leave; protected leave; eligibility for bonuses; tuition reimbursement and leadership development; 30% employee discount and opportunities for gratis; access to Modern Health and Financial Finesse (mental health and financial coaching); volunteer and donation matching; periodic flash sale discounts on LVMH brand products.

Culture

Sephora cultivates an inclusive, high-energy retail culture that celebrates diversity and personal expression. The workplace emphasizes coaching, continuous learning and visible career pathways, enabling leaders to develop teams that deliver elevated, personalized client experiences.