Senior Sales Associate

Overview

Roger Dubuis is a Geneva-based haute horlogerie maison renowned for technically audacious, avant‑garde timepieces and couture finishing. The brand operates a global network of flagship boutiques and authorised retailers and is recognised for its theatrical product presentation, high craftsmanship standards and a client-centric approach to luxury watchmaking.

Role & Responsibilities

• Drive boutique sales performance by proactively managing and converting high‑value client interactions to achieve and exceed monthly and annual targets.
• Develop, cultivate and maintain a portfolio of high‑net‑worth and repeat clients through personalised clienteling and discreet relationship management.
• Offer authoritative product advice with deep horological knowledge — explain complications, materials and manufacture processes to sophisticated clientele.
• Manage boutique operations including POS transactions, cash handling, stock control, opening/closing procedures and accurate record keeping.
• Coordinate private appointments, trunk shows and client events; collaborate with regional teams on VIP experiences and bespoke requests.
• Execute visual merchandising and window dressing to brand standards, ensuring merchandise presentation reflects seasonal campaigns and launches.
• Liaise with after‑sales and service teams to coordinate repairs, warranties and customer follow‑up, ensuring a seamless client journey.
• Coach and mentor junior sales staff, sharing product knowledge, sales techniques and best practices to elevate overall team performance.

Qualifications

• Proven track record in luxury retail sales with demonstrable success selling watches, jewellery or other premium accessories.
• Excellent commercial acumen and negotiation skills, with a client‑focused, discreet approach suited to high‑net‑worth customers.
• Robust knowledge of mechanical watchmaking; formal horology training or substantial on‑the‑job experience preferred.
• Impeccable personal presentation, professional demeanour and ability to represent a haute horlogerie maison at the highest level.
• Flexible availability to work evenings, weekends and during peak retail periods; authorised to work in Switzerland.

Skills

Experience

Minimum of 4 years' retail experience within luxury watches, jewellery or premium accessories with proven success in building and retaining high‑value client relationships and consistently meeting sales targets.

Education

Secondary education (high school) required; vocational training in sales, retail management or horology preferred.

Culture

The workplace balances haute craftsmanship with bold, contemporary design sensibilities. Teams operate in a fast‑paced, client‑focused environment where technical mastery, theatrical presentation and entrepreneurial drive are valued. Employees benefit from intensive product education and close collaboration with boutique and regional teams.