Sales Ambassador
Roger Dubuis seeks a Sales Ambassador in Tokyo to deliver exceptional client experiences and drive boutique sales.
Overview
Roger Dubuis is a Swiss haute horlogerie maison renowned for technically ambitious movements and daring, contemporary design. The brand operates through exclusive boutiques and selected retail partners, emphasising craftsmanship, theatrical presentation and highly personalised service for a discerning international clientele.
Role & Responsibilities
- Deliver exceptional, bespoke client service in a boutique environment, anticipating needs and cultivating long‑term relationships.
- Achieve and exceed individual and boutique sales targets through expert product presentation and consultative selling.
- Develop and maintain a client portfolio using proactive prospecting, clienteling and follow-up communications.
- Demonstrate deep product knowledge of mechanical watches and complications; conduct appointments and in‑boutique demonstrations.
- Manage boutique visual merchandising and ensure product presentation meets brand standards at all times.
- Operate POS and reservation systems, process sales transactions and maintain accurate sales and inventory records.
- Coordinate with after‑sales service and workshops to ensure seamless client care and warranty follow‑up.
- Contribute to stock control procedures, shipments reception and internal loss‑prevention protocols.
Qualifications
- Proven experience in luxury retail sales, preferably within high‑end watchmaking or jewellery.
- Outstanding interpersonal and communication skills with a client‑centred approach.
- Ability to present technical watchmaking content clearly and confidently to clients.
- Professional appearance, discretion and ability to work flexible hours including evenings and weekends.
- Proactive, organised and target‑driven with strong attention to detail.
Skills
Experience
Typically 2+ years of direct sales experience in luxury retail, ideally in watches or jewellery, with a proven record of meeting sales targets and building a loyal client base.
Education
High school diploma or equivalent; further education in hospitality, luxury retail or sales is an advantage.
Culture
The brand fosters a culture that values artisanal excellence, creativity and theatricality in retail presentation. Teams operate with high standards of professionalism and discretion, focusing on personalised client relationships and continual product education.