Assistant Boutique Manager
Roger Dubuis seeks an Assistant Boutique Manager in Costa Mesa to drive sales, coach the team and deliver exceptional client experiences.
Overview
Roger Dubuis is a Swiss haute horlogerie house renowned for bold, technical watchmaking and theatrical design. The brand operates an international network of boutiques and emphasizes artisanal craftsmanship, exclusivity and a highly curated client experience. As an employer it seeks professionals who combine a meticulous attention to detail with a service-oriented, high-performance mindset.
Role & Responsibilities
- Support the Boutique Manager in achieving sales targets and KPIs; actively drive daily sales through coaching, floor presence and personal clientelling.
- Lead, motivate and develop the boutique team; deliver continuous coaching, performance reviews and sales training to maintain service excellence.
- Cultivate and manage high-value client relationships, oversee VIP servicing and coordinate bespoke client events and private appointments.
- Ensure impeccable boutique presentation and visual merchandising in line with brand guidelines; manage window displays and seasonal rollouts.
- Oversee inventory control, stock reconciliation, receiving and transfers; ensure accurate POS transactions and timely reporting.
- Coordinate after-sales service logistics and warranty processes with the service centre; handle client inquiries and issue resolution.
- Assist with boutique administration: scheduling, payroll input, daily banking, sales reporting and adherence to loss-prevention procedures.
Qualifications
- Proven experience in luxury retail, preferably within watches or jewellery, with demonstrated sales leadership.
- Track record of meeting or exceeding sales targets and managing KPIs.
- Strong leadership capability with experience coaching and developing retail teams.
- Exceptional clienteling and interpersonal skills; ability to manage high-net-worth clientele with discretion.
- Solid organisational skills including inventory control, merchandising standards and store administration.
- Willingness to work flexible hours including weekends and evenings.
Skills
Experience
Minimum three years of experience in luxury retail, including at least one year in a supervisory or assistant manager capacity; prior experience in watches or fine jewellery is strongly preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, hospitality or a related field preferred.
Culture
Roger Dubuis combines technical mastery with theatrical design, fostering a workplace that prizes precision, creativity and personalised client service. The brand culture is performance-driven yet collaborative, offering team members intensive product knowledge and opportunities to work closely with discerning global clientele.