Store Manager
RIMOWA in Geneva seeks a Store Manager to lead boutique operations, drive sales and develop talent in a permanent, full‑time role.
Overview
RIMOWA is a German luxury luggage maison within the LVMH group, recognised for craftsmanship, functional design and technical innovation. As part of LVMH’s Fashion & Leather Goods division, RIMOWA operates premium boutiques worldwide and offers an international, high‑performance retail environment focused on product excellence and client experience.
Role & Responsibilities
- Lead, coach and motivate the boutique team to deliver exceptional sales and service on the shop floor.
- Recruit, train and develop staff; drive a culture of excellence and continuous learning using RIMOWA standards and training programs.
- Maximise sales performance through product education, coaching on selling techniques and regular review of individual transaction metrics.
- Monitor achievement of individual goals, provide timely feedback and support client advisors in their selling process.
- Coordinate with in‑store technicians and operations teams to ensure flawless after‑sales service and smooth operational flows.
- Analyse weekly and monthly performance, produce action plans and report findings to the General Manager.
- Ensure store presentation, visual merchandising and new launch displays meet brand standards; maintain compliance with health & safety regulations.
- Act as a role model for RIMOWA values, demonstrating the brand’s sales and service model in client interactions.
Qualifications
- Minimum 5 years of sales and management experience in a luxury retail environment.
- Proven leadership and people‑management skills, including recruitment and talent development.
- Demonstrable track record of driving sales and coaching teams to achieve KPIs.
- Strong interpersonal and communication skills with the ability to engage high‑net‑worth clients.
- Fluency in French and professional proficiency in English.
- Ability to analyse performance data and translate insights into actionable plans.
Skills
Experience
Minimum 5+ years of progressive sales and management experience within luxury retail, including people leadership, recruitment and measurable success in driving boutique sales.
Education
High‑school diploma or equivalent; tertiary education or professional training in business, retail management or hospitality is preferred.
Benefits
Competitive salary (based on experience) with profit‑sharing; staff discount on RIMOWA products and LVMH Family & Friends offers; RIMOWA Essential Ambassador suitcase after 6 months on a permanent contract; international environment within the LVMH Group; career development opportunities; regular product and leadership trainings.
Culture
RIMOWA combines German engineering and heritage with LVMH’s luxury retail standards, fostering a culture of precision, innovation and client obsession. The workplace emphasises professional development, cross‑border collaboration and an inclusive approach to talent, encouraging internal mobility and continuous learning.