Store Director

Location MilanLombardyItaly
Type Full-Time
Seniority Director
Posted Mar 15, 2026
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RIMOWA seeks a Store Director for its Milan (Via Verri) flagship to lead retail operations, teams and VIP client relations.

Overview

RIMOWA is the German luggage Maison within the LVMH group, renowned for marrying technical innovation with artisanal craftsmanship to produce premium travel trunks and suitcases. The brand combines a century-long heritage with contemporary design and global retail presence, offering an international, fast‑paced luxury environment closely integrated with LVMH’s broader network and resources.

Role & Responsibilities

  • Lead the Milan Via Verri flagship store to deliver exceptional luxury retail experiences and achieve sales targets and KPI objectives.
  • Build, inspire and develop a high‑performing team through recruitment, coaching, goal setting and performance management.
  • Oversee day‑to‑day store operations, ensuring flawless customer service, operational efficiency, cost control and accurate reporting.
  • Manage VIP client relationships and CRM initiatives to cultivate loyalty, organise PR engagements and drive repeat business.
  • Collaborate with merchandising and visual teams to optimise stock levels, merchandising standards and in‑store presentation.
  • Own post‑purchase client care processes (repairs, warranties, exchanges) to maintain elevated service and satisfaction levels.

Qualifications

  • Minimum 10 years of retail experience, preferably within the luxury sector, with proven success managing a high‑traffic store.
  • Demonstrable track record as a Store Manager or equivalent leading commercial and people performance.
  • University degree (bachelor’s or equivalent) in a related field.
  • Excellent interpersonal and written communication skills; polished client interaction and PR aptitude.
  • Fluency in English and Italian; additional languages are an advantage.

Skills

Leadership, coaching and team development Advanced CRM tools POS systems Commercial acumen and KPI monitoring Operational management and cost control Client relationship management and VIP servicing Visual merchandising collaboration Problem solving and decision making under pressure

Experience

Minimum 10 years’ experience in retail, ideally within luxury goods; proven experience managing a busy store or flagship location with responsibility for sales, team leadership and operational delivery.

Education

University degree (bachelor’s) in a related discipline.

Benefits

Competitive salary (dependent on experience) with profit‑sharing; lunch tickets (€9/day); staff discount on RIMOWA products and LVMH Family & Friends offers; RIMOWA Essential Ambassador suitcase after 6 months on permanent contract; financial and psychological support via the LVMH Heart Fund; international environment within LVMH; career development and regular product & leadership training.

Culture

RIMOWA fosters a culture that blends technical precision and design-led luxury with an entrepreneurial, international mindset. The workplace emphasises craftsmanship, high standards of client service and continuous professional development within the LVMH ecosystem.