Sales Advisor

Location MilanLombardiaItaly
Type Full-Time
Seniority Mid-Level
Posted ✦ Today
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RIMOWA seeks a Client Advisor in Milan (full‑time) to deliver luxury consultations and manage after‑sales service. Apply to join RIMOWA in Milan.

Overview

RIMOWA is a German luxury luggage maison recognised for its distinctive grooved aluminium cases and rigorous attention to craftsmanship, functionality and innovation. As the first German house within the LVMH group, RIMOWA operates at the intersection of heritage and modern design, offering employees exposure to an international luxury ecosystem and internal career mobility across the LVMH portfolio.

Role & Responsibilities

  • Deliver exemplary, boutique-level customer consultations that convert interest into sales while reinforcing long-term client relationships.
  • Achieve individual CRM targets through accurate customer profiling, follow-up communications and systematic relationship management.
  • Provide front-line after-sales service: accept and assess repairs, coordinate with the technical team, manage customer communications and ensure timely returns.
  • Perform minor on-site repairs and product servicing in accordance with RIMOWA quality standards.
  • Maintain in‑store presentation and product knowledge, keeping abreast of new collections, materials and repair protocols.

Qualifications

  • Minimum three years' experience in luxury retail or client-facing roles (experience in after-sales/repairs is an advantage).
  • Fluency in Italian and English; additional language skills are highly desirable.
  • Demonstrable client advisory aptitude with strong interpersonal and consultative selling skills.
  • Comfort with CRM tools and a target-driven retail environment.

Skills

CRM Luxury retail sales After‑sales service and repair coordination Customer relationship management Multilingual communication

Experience

Minimum 3 years of professional experience in luxury retail or a comparable client-facing environment; prior exposure to after‑sales processes, repair intake or technical coordination is beneficial but not mandatory.

Benefits

Competitive compensation with profit‑sharing system; staff discount on RIMOWA products; lunch tickets.

Culture

RIMOWA balances atelier-level craftsmanship with a modern, innovation-led approach to product design. The workplace is international and performance-oriented, offering structured development opportunities and mobility within the broader LVMH network.