Client Care and Product Repair Specialist

Location HamburgHamburgGermany
Type Full-Time
Seniority Mid-Level
Posted Mar 2, 2026
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Join RIMOWA in Hamburg as a Client Care and Product Repair Specialist. Be part of the LVMH Group, delivering luxury service and craftsmanship. Apply today!

Overview

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. Renowned for its seamless blend of luxury and functionality, RIMOWA is committed to preserving its rich heritage while fostering innovation. As part of the LVMH family, RIMOWA offers unparalleled opportunities for professional growth within a global network of luxury brands.

Role & Responsibilities

  • Deliver exceptional customer service to both new and returning clients, ensuring a personalized RIMOWA experience.
  • Conduct case repairs within the boutique workshop, adhering to RIMOWA standards.
  • Manage repair logistics using the repair management system, including parts ordering and organization.
  • Maintain workshop organization, ensuring all machines and tools are in optimal condition.
  • Communicate repair details to clients and provide comprehensive product advice.
  • Coordinate with the client care department for specialized repairs.
  • Cultivate long-term client relationships to enhance brand loyalty.
  • Collaborate effectively with team members, embodying RIMOWA's values and fostering a positive team environment.

Qualifications

  • Minimum 3 years of experience in a similar role.

Skills

Proficiency in craftsmanship and technical repair. Strong organizational and detail-oriented abilities. Excellent communication skills in both the national language and English; additional languages are advantageous. Ability to build and maintain client relationships with a proactive and collaborative approach. Enthusiasm for retail and delivering exceptional client experiences.

Experience

Minimum 3 years of experience in a similar role, preferably within the luxury retail sector.

Benefits

Includes 30 paid vacation days, subsidized JobTicket, staff discounts, lunch tickets, sports membership, corporate benefits, pension plan, and support through Voiio family services and LVMH Heart Fund.

Culture

RIMOWA fosters a dynamic and inclusive workplace culture, emphasizing innovation, collaboration, and personal development. As part of the LVMH Group, employees are encouraged to explore diverse career paths and contribute to the brand's legacy of excellence.