Client Advisor

Location VancouverBritish ColumbiaCanada
Type Full-Time
Seniority Mid-Level
Posted ✦ Today
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RIMOWA is hiring a Client Advisor in Vancouver — full-time, on-site role focused on luxury sales, clienteling and in-store merchandising.

Overview

RIMOWA is a premium luggage and travel accessories maison renowned for its engineering-led design and craftsmanship. As part of the LVMH group, the brand combines heritage German manufacturing standards with contemporary fashion sensibilities and a global retail footprint, offering a high-performance, client-focused retail environment.

Role & Responsibilities

  • Drive personal and store sales by converting foot traffic and cultivating repeat business through proactive clienteling and follow-up.
  • Maintain and grow an active client book: prospect new clients, nurture existing relationships and manage post-sale service and repair inquiries.
  • Deliver authoritative product and brand education, including knowledge of company history and competitive landscape, to enhance the customer experience.
  • Operate store point-of-sale systems; accurately process payments, returns and complete opening/closing cash procedures.
  • Execute merchandising standards and maintain store readiness, conduct inventory counts and adhere to loss prevention policies.

Qualifications

  • High school diploma or equivalent.
  • Minimum three years of retail or luxury sales experience, with demonstrated success in meeting sales targets.
  • Proven ability to develop and manage a client book; experience with prospecting and relationship management preferred.
  • Professional presentation and strong verbal and written communication skills.
  • Flexibility to work varied hours, including evenings, weekends and holidays; ability to lift up to 20 lbs repeatedly.

Skills

Clienteling Store POS system Product knowledge (brand and competitors) Client book management Visual merchandising Inventory management Loss prevention procedures Strong verbal and written communication Problem-solving and team collaboration Ability to lift 20 lbs repeatedly

Experience

Minimum three years of retail or luxury sales experience with a proven track record of client development, meeting sales targets and maintaining high customer service standards.

Education

High school diploma or equivalent

Culture

RIMOWA cultivates a design- and travel-oriented culture that values technical excellence, craftsmanship and elevated client service. The retail environment emphasizes collaborative teamwork, meticulous presentation and a dedication to delivering a premium, personalized customer experience.