Client Advisor

Location TorontoOntarioCanada
Type Full-Time
Seniority Mid-Level
Posted ✦ Today
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RIMOWA Client Advisor — Toronto (Yorkdale). Permanent full‑time luxury retail role focused on sales, client development and store operations.

Overview

RIMOWA is a German luxury luggage maison known for its lightweight, high‑performance suitcases and a design ethos rooted in travel and craftsmanship. The brand operates within the LVMH group and combines heritage manufacturing with contemporary retail experiences across global flagship stores and premium department stores.

Role & Responsibilities

  • Achieve and exceed personal and store sales targets through proactive selling and client development.
  • Educate clients on brand history, product construction and the latest collections to drive informed purchases.
  • Maintain and cultivate an active client book, prospecting new clients and nurturing existing relationships through timely follow‑up.
  • Deliver exceptional customer service at every touchpoint, including post‑sale support for repairs and enquiries.
  • Operate store systems and POS, open/close registers, process payments and returns in accordance with company procedures.
  • Conduct inventory counts, adhere to loss prevention policies and maintain store readiness and merchandising standards.
  • Support team members to meet collective store objectives and participate in in‑store initiatives and events.

Qualifications

  • High school diploma or equivalent.
  • Minimum 3 years of retail sales experience; luxury retail experience strongly preferred.
  • Proven track record developing client relationships and maintaining an active client book.
  • Professional presentation with excellent verbal and written communication skills.
  • Strong problem‑solving aptitude, collaborative team orientation and a positive attitude.
  • Availability to work varied hours, including evenings, weekends and holidays; ability to lift up to 20 lbs repeatedly.
  • Knowledge of fashion and design trends and a genuine affinity for travel and lifestyle categories.

Skills

POS system Inventory counting Store merchandising standards Client book management Loss prevention procedures Product knowledge Customer service and clienteling

Experience

At least 3 years of retail sales experience, preferably within the luxury goods sector, with demonstrable success in client development and meeting sales targets.

Education

High school diploma or equivalent

Culture

RIMOWA cultivates a refined retail culture that balances meticulous product knowledge with a travel‑focused lifestyle sensibility. Employees operate within a high‑standards, team‑oriented environment supported by the broader LVMH network, where craftsmanship, client service and polished presentation are prized.