Client Advisor

Location MilanLombardiaItaly
Type Contract
Seniority Junior
Posted ✦ Today
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RIMOWA seeks a Client Advisor in Milan (La Rinascente) on a one-year contract starting Feb 2025. Join the LVMH German maison.

Overview

RIMOWA is the German maison of the LVMH Group, renowned for its precision-engineered luggage and enduring design. The brand combines heritage craftsmanship with technical innovation to serve a global, discerning clientele and operates within the creative and commercial ecosystem of LVMH.

Role & Responsibilities

  • Deliver exceptional, high-touch consultations that convert prospects into long-term clients and uphold the brand’s luxury service standards.
  • Achieve individual CRM targets through proactive clienteling, follow-up communications and database management.
  • Provide first-level on-site repairs and technical acceptance, liaising with the technical team to ensure timely, high-quality after-sales resolution.
  • Manage the entire after-sales lifecycle: intake, progress updates, coordination with workshops, and final return to the customer.
  • Support in-store merchandising, product presentations and sales operations at the Milan La Rinascente location.

Qualifications

  • Fluency in Italian and English; additional languages are a significant advantage.
  • Proven customer-centred attitude with polished interpersonal and consultative selling skills.
  • Comfort with technical aspects of product care and minor on-site repairs; willingness to complete brand training.
  • Previous experience in luxury retail preferred; open to motivated newcomers with strong potential.
  • Availability to work retail hours on site at Milan La Rinascente for the contract duration.

Skills

CRM Client consultation and closing After-sales management On-site luggage repairs and technical acceptance Multilingual communication

Experience

Minimum 3 years' experience in luxury retail or client-facing sales roles preferred; motivated entrants with demonstrable customer-service aptitude may be considered.

Education

High school diploma or equivalent; vocational training in retail or luxury goods is advantageous.

Benefits

Competitive compensation with profit-sharing; staff discount on RIMOWA products; lunch tickets; international career development opportunities within the LVMH Group.

Culture

RIMOWA emphasises diversity, inclusion and a collaborative workplace where craftsmanship and innovation coexist. Employees operate within an international LVMH environment that values longevity of product, customer loyalty and ongoing professional development.