Client Advisor

Overview

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting premium mobility tools for over 120 years. Renowned for its commitment to innovation, luxury, and functionality, RIMOWA merges its rich heritage with modern craftsmanship to serve discerning travelers worldwide. As part of LVMH, RIMOWA benefits from the conglomerate's expansive network and resources, fostering an environment where diversity and inclusion are paramount to its success.

Role & Responsibilities

• Enhance customer relationships through first-class consultations, leveraging an outgoing and customer-focused demeanor.
• Achieve individual CRM goals and demonstrate proficiency in product and repair training to excel in customer interactions, including sales and on-site repairs.
• Serve as a professional point of contact for after-sales topics, maintaining customer connections beyond the initial purchase.
• Ensure first-class processing of repairs, coordinating with the technical team from acceptance to return to customers.

Qualifications

• Experience in the luxury sector preferred, but open to new starters.

Skills

Experience

Minimum 3 years of experience in a relevant field.

Benefits

Staff discount on RIMOWA products, lunch tickets, and opportunities for individual career development within the LVMH Group.

Culture

RIMOWA celebrates an inclusive and diverse culture, integral to its DNA. The brand thrives on diverse talent, reflecting a broad consumer base and enabling business growth. The workplace environment is dynamic and international, offering exciting projects and career development opportunities.