Client Advisor

Overview

RIMOWA, part of the LVMH Group, is renowned for its innovative and high-quality luggage, blending tradition with modernity. As an employer, RIMOWA offers a dynamic environment where employees are encouraged to embody the brand's commitment to craftsmanship and excellence.

Role & Responsibilities

• Consistently achieve and surpass individual sales objectives, contributing to the store's commercial success.
• Serve as a brand ambassador, conveying RIMOWA's heritage and craftsmanship.
• Curate and cultivate a loyal client portfolio, fostering enduring relationships.
• Support and inspire colleagues, fostering a collaborative sales environment.
• Deliver a seamless post-purchase experience, managing client follow-ups and service requests.
• Anticipate client needs through knowledge of the brand and luxury landscape.
• Execute POS transactions with precision and efficiency.
• Participate in inventory management and uphold loss prevention standards.
• Maintain exceptional visual merchandising and store presentation.

Qualifications

• Proven success in a premium or luxury retail environment.
• Demonstrated expertise in developing and retaining a discerning clientele.
• Impeccable personal presentation and exceptional communication skills.
• Strong problem-solving capabilities and attention to detail.
• Flexible availability, including evenings, weekends, and holidays.

Skills

Experience

Minimum 3 years in a premium or luxury retail environment.

Culture

RIMOWA fosters a sophisticated and high-performance culture, emphasizing craftsmanship and innovation. Employees are part of a prestigious brand that values elegance and precision in every aspect of its operations.